About Us
At Clay Shell, we believe that the most cherished gifts are the ones that make memories last a lifetime. That’s why we’ve created a unique collection of necklaces, watches, and bracelets—each beautifully packaged in an elegant gift box with a heartfelt message card. Whether you’re celebrating a birthday, anniversary, holiday, or just want to say ‘I love you,’ our personalized gifts help you express your feelings in a meaningful way.
Our brand is built on the idea that a well-thought-out gift does more than just impress—it creates an emotional connection. Every gift box we curate is designed to bring joy, comfort, and appreciation to the people who mean the most to you.
Our Mission
At Clay Shell, our mission is simple: to make gifting effortless and unforgettable. We understand how important it is to find the perfect gift, which is why we’ve designed every piece to be more than just jewelry—it’s a symbol of love, gratitude, and connection.
With a wide range of personalized gifts for Mom, Dad, Grandma, Grandpa, your partner, siblings, and even grandchildren, we help you celebrate all of life’s beautiful relationships. Whether you’re searching for a sentimental birthday gift, a romantic surprise for your partner, or a timeless keepsake for a loved one, we’re here to make every occasion extra special.
Why Choose Us?
✦ Gifting Made Easy – Every Clay Shell gift comes in a beautifully designed box, ready to be given with love. No extra wrapping is needed!
✦ Heartfelt Message Cards – Each gift includes a thoughtfully crafted message or birthday card, turning a simple present into an unforgettable experience.
✦ Perfect for Every Relationship – Whether it’s for a mom, dad, husband, wife, sibling, grandparent, or best friend, we have a heartfelt gift that will make them feel truly special.
✦ Quality & Care in Every Detail – Our jewelry is crafted with love and attention, ensuring durability, elegance, and timeless beauty.
More Than Just a Gift
When you give a gift from Clay Shell, you’re not just giving jewelry—you’re giving a moment of pure emotion, a lasting memory, and a piece of your heart. Every time your loved one wears their gift, they’ll think of you and the special connection you share.
So whether you’re celebrating a big milestone or just want to show appreciation to someone special, we’re here to help you make it personal, meaningful, and unforgettable.
💕 Clay Shell – Thoughtful Gifts, Timeless Memories.
With love,
Clay Shell Team
Categories
General FAQs
✦ Do you offer customized orders?
Currently, we offer designs personalized by us, but don't worry—customer customization is coming in June! Stay tuned for this exciting update. 🚀
✦ How can I contact customer support?
For any inquiries or issues, reach out to us via email at love@clayshell.com or at Contact Us.
✦ Can I cancel or modify my order after placing it?
Orders can only be canceled or modified within 1–2 hours of being placed. After that window, we begin processing your order, and changes or cancellations are no longer possible once it has entered the packaging stage.
Shipping FAQs
✦ Can I track my order?
Yes! Once your order is packed and ready, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update in the system.
✦ Where do you ship from?
All orders are shipped from our USA warehouses.
✦ Do you ship internationally?
Yes! We proudly offer international shipping to:
- United States, United Kingdom, Canada, Australia, Germany
Note: Customs fees, taxes, and import duties may apply and are the responsibility of the customer.
✦ How long until my order ships?
- Processing Time: Typically 2 days to 3 days (often sooner). This is the time required to make, print, and fulfill your order.
- Delivery Time:
---> USA Standard (UPS & USPS): 2-5 days (Excluding Sundays)
---> Canada Standard (UPS): 5-10 Days (Excluding Sundays)
---> Europe/International Standard (UPS): 5-30 Days (Excluding Sundays) depending on location (Shipped from USA)
---> Fast Shipping (Coming Soon)
Note: These are estimated timeframes. Occasionally, delays may occur due to factors beyond our control.
✦ Who are your shipping partners?
- For USA Domestic orders, we use UPS to the local depot, with USPS handling the final delivery.
- For USA Priority orders, we plan to introduce FedEx soon (Coming Soon 🚀).
- For Canada orders, we use UPS, offering a service equivalent to First Class International.
- For Europe, UK, and International orders, we use UPS, with domestic carriers managing the final delivery within the destination country.
✦ What should I do if I entered my address incorrectly?
If you realize that your shipping address is incorrect, please email us immediately.
- If your order has not yet shipped, we will try to update it.
- If your order has already shipped, we cannot change the address. If the package is returned to us, you will be responsible for the re-shipping cost.
Important: Your package will be sent to the exact address you provide at checkout. Please double-check your shipping details before placing an order. We do not offer refunds or replacements for items shipped to an incorrect address.
✦ What if my package is marked ‘Delivered’ but I can’t find it?
If your package is marked as "Delivered" but you have not received it:
- Check your mailbox, doorstep, and surrounding areas.
- Confirm that the shipping address on your order is correct.
- Wait 3 days, as packages are sometimes marked “Delivered” before they arrive.
If you still cannot locate your package, contact the shipping carrier:
- USPS: 1-800-275-8777 (USA Orders Only)
- UPS: 1-888-742-5877 (USA Orders Only)
Note: Clay Shell is not responsible for lost or stolen packages once they leave our facility.
Returns & Refunds FAQs
✦ Can I exchange an item?
No, we do not offer exchanges because all of our products are hand-customized and print-on-order.
✦ What if there is an issue with my order?
We take great care in processing orders, but mistakes can happen. If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order with:
- A clear photo of the issue
- Your order number
We will review your request and either:
- Send a replacement at no extra cost OR
- Issue a refund
Note: Color variations due to screen settings or lighting are not considered damage and are not eligible for refunds.
✦ Can I return an item if I change my mind?
No, we do not accept returns once an order has been delivered. All sales are final.
✦ How long does it take to receive my refund?
- Once approved, refunds take up to 7 business days to process.
- You will receive an email confirmation once the refund is completed.
- After processing, it may take 5–10 business days for the refund to reflect on your bank statement.
Important: Shipping costs and Gift Wrap costs are non-refundable. If a refund is issued, only the product price will be refunded.
