Customer Support

We’re Here for You — Always with Care

At Clay Shell, every customer is part of our story. If you have a question or need support with your order, our dedicated team is here to provide a seamless and thoughtful experience — just as personal as the gift you chose.

To ensure a smooth support process:
✦ Please refrain from sending duplicate or follow-up emails, as this may reset your position in our response queue.
✦ Include all relevant details in your initial message to help us assist you efficiently.
✦ This form is exclusively for customer and order-related inquiries. For business collaborations or partnerships, please contact us at "officialclayshell@gmail.com".

Our support team is based in Dubai and available Monday to Friday (excluding national holidays) from 6:00 AM to 12:30 PM EST (US & Canada, GMT-08:00).

We truly value your trust in Clay Shell — every message we receive is handled with the same care and attention we put into our creations. Thank you for allowing us to be a small part of your most meaningful moments. 🤍