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Privacy Policy

Last Updated: 01/03/2025

This Privacy Policy describes how Clay Shell ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from clayshell.com ("the Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means the user of the Services, whether as a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. If you disagree with it, please do not use our Services.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. If changes are made, we will:

  • Post the revised Privacy Policy on the Site.
  • Update the "Last Updated" date at the top.
  • Take any additional steps required by applicable law.

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

We collect and have collected personal information about you over the past 12 months from various sources. The information we collect and use depends on how you interact with us.

2.1 Information We Collect Directly from You

We collect the following types of personal information when you provide it to us:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Name, billing/shipping address, payment confirmation, email, and phone number.
  • Account Information: Username, password, security questions, and preferences.
  • Shopping Activity: Items viewed, added to cart, purchased, or saved in your account (e.g., loyalty points, reviews, referrals, or gift cards).
  • Customer Support Information: Any details you provide when contacting us for assistance.

Some features of the Services require you to provide certain information. If you choose not to provide it, you may not be able to use those features.

2.2 Information We Collect Automatically

We automatically collect Usage Data using cookies, pixels, and similar technologies. This data may include:

  • Device and Browser Information: IP address, browser type, operating system, and device identifiers.
  • Network Information: How you interact with our Services, such as pages viewed and links clicked.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Service Providers: Shopify (for powering our store), payment processors (e.g., Stripe, PayPal), shipping providers, and marketing partners.
  • Marketing & Advertising Partners: We may collect analytics and marketing data (e.g., ad interactions and preferences) from platforms like Google, Facebook, or Instagram.
  • Social Media & Login Integrations: If you use third-party login services, we may collect profile details based on your consent.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your information for the following purposes:

  • Providing Products & Services: Processing payments, fulfilling orders, shipping, handling returns, and managing accounts.
  • Marketing & Advertising: Sending promotional emails, targeted ads, and personalized recommendations.
  • Security & Fraud Prevention: Detecting and preventing fraud, unauthorized access, or illegal activities.
  • Improving Services: Enhancing website performance, customer experience, and support services.

If you are an EEA resident, the legal basis for these activities is our legitimate interest (Art. 6 (1) (f) GDPR) or contract performance (Art. 6 (1) (b) GDPR).

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and tracking technologies to improve your browsing experience, personalize content, and analyze site usage. You can manage your cookie preferences via your browser settings.

  • For details on Shopify-related cookies, see Shopify's Cookie Policy.
  • Our Site recognizes Global Privacy Control (GPC) signals, allowing users to opt out of certain tracking.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell your personal information for monetary compensation. However, we may share information with:

  • Vendors & Service Providers (e.g., Shopify, payment processors, fulfillment partners).
  • Marketing & Advertising Partners (for targeted promotions).
  • Business Transfers (e.g., mergers or acquisitions).
  • Legal Compliance (to respond to legal requests or prevent fraud).

In the past 12 months, we have shared the following categories of personal information with business and marketing partners:

  • Identifiers (e.g., name, email, phone number).
  • Commercial information (e.g., purchase history).
  • Usage Data (e.g., website interactions).

You may opt out of data sharing for advertising at any time.

6. USER-GENERATED CONTENT

If you post reviews or comments publicly, they may be visible to others. We are not responsible for how third parties use this content.

7. DATA SECURITY & RETENTION

We implement security measures to protect your data but cannot guarantee absolute security.

  • Retention Periods: We retain personal information as long as necessary to fulfill contractual and legal obligations. For example:
    • Order records: Retained for at least 5 years for tax and compliance purposes.
    • Account data: Stored until the account is deleted.
    • Marketing data: Retained based on user preferences or until an opt-out request is received.

8. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access & Request Copies of personal data we hold about you.
  • Request Deletion of your personal data.
  • Correct Inaccuracies in your information.
  • Opt-out of Data Sharing for targeted advertising.
  • Restrict Processing in certain cases.
  • Withdraw Consent where applicable.

To exercise these rights, Contact Us at love@clayshell.com 

  • California Residents: You can submit opt-out requests via Global Privacy Control (GPC).
  • EEA Residents: You may lodge complaints with your local data protection authority.

9. CHILDREN'S DATA

Our Services are intended for users 18+ years old. We do not knowingly collect data from children. If a minor has provided personal information, please contact us to request its deletion.

10. INTERNATIONAL DATA TRANSFER

We may transfer your data outside your country, including to the U.S., using Standard Contractual Clauses (SCCs) or other legally approved mechanisms.

11. CONTACT US

For questions about this Privacy Policy or to exercise your rights, don't hesitate to Contact Us at love@clayshell.com.

This Privacy Policy is designed to comply with GDPR, CCPA, and other relevant data protection laws. If you have any concerns, we are happy to address them.