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Terms of Service

Last Updated: 01/03/2025

OVERVIEW This website is operated by Clay Shell. Throughout the site, the terms “we,” “us,” and “our” refer to Clay Shell. Clay Shell offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for updates. Continued use of the website after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

1. ONLINE STORE TERMS

  • By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow your minor dependents to use this site.
  • You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction, including copyright laws.
  • You must not transmit any worms, viruses, or harmful code.
  • A breach of any of these Terms will result in an immediate termination of your services.

2. GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time for any reason.
  • Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

  • We do not guarantee that information on this site is accurate, complete, or up-to-date.
  • The material is for general information only and should not be solely relied upon for making decisions.
  • We reserve the right to modify site content at any time but have no obligation to update information.

4. MODIFICATIONS TO SERVICE AND PRICES

  • Prices are subject to change without notice.
  • We reserve the right to modify or discontinue the Service at any time without notice.
  • We are not liable for any modifications, price changes, or service discontinuations.

5. PRODUCTS OR SERVICES

  • Certain products or services may be available exclusively online and may have limited quantities.
  • We make every effort to display product colors and images accurately but do not guarantee accuracy on all screens.
  • We reserve the right to limit sales by person, geographic region, or jurisdiction.

For details, review our Refund Policy.

6. BILLING AND ACCOUNT INFORMATION

  • We reserve the right to refuse or limit orders at our discretion.
  • You agree to provide accurate and complete purchase and account information.

7. THIRD-PARTY LINKS

  • We are not responsible for the content or accuracy of third-party links provided on our site.
  • We are not liable for any harm or damages related to third-party transactions.

8. USER COMMENTS, FEEDBACK, AND SUBMISSIONS

  • Any content you submit (e.g., comments, suggestions) may be used by us without restriction.
  • We are not obligated to maintain any submissions in confidence or compensate you for them.
  • You may not use false email addresses or impersonate others when submitting comments.

9. PERSONAL INFORMATION

  • Submission of personal information is governed by our Privacy Policy.

10. ERRORS, INACCURACIES, AND OMISSIONS

  • Occasionally, our site may contain errors relating to product descriptions, pricing, or availability.
  • We reserve the right to correct any errors and cancel orders if necessary.

11. PROHIBITED USES

  • You are prohibited from using the site for unlawful purposes, to solicit illegal activities, to infringe intellectual property, to harass or harm others, to spread malicious software, and more.
  • Violation of these rules may result in termination of service.

12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

  • We do not guarantee uninterrupted or error-free service.
  • We are not liable for any damages resulting from the use of our service or products.
  • In jurisdictions where liability limitations are not permitted, our liability is limited to the maximum extent allowed by law.

13. INDEMNIFICATION

  • You agree to indemnify and hold harmless Clay Shell from any claims due to your breach of these Terms.

14. TERMINATION

  • These Terms remain in effect unless terminated by either party.
  • We may terminate this agreement at any time without notice if we suspect a violation of our Terms.

15. GOVERNING LAW

  • These Terms are governed by and construed in accordance with the laws of the USA.

16. CHANGES TO TERMS OF SERVICE

  • We reserve the right to update or change any part of these Terms at our sole discretion.
  • It is your responsibility to check for changes periodically.

17. CONTACT INFORMATION For any questions regarding these Terms, Contact Us at:

Email: love@clayshell.com

By using our site, you agree to abide by these Terms. Thank you for being a valued part of Clay Shell!

  • Check FAQs Below

Categories

General FAQs

✦ Do you offer customized orders?

Currently, we offer designs personalized by us, but don't worry—customer customization is coming in June! Stay tuned for this exciting update. 🚀
✦ How can I contact customer support?

For any inquiries or issues, reach out to us via email at love@clayshell.com or at Contact Us.
✦ Can I cancel or modify my order after placing it?

Orders can only be canceled or modified within 1–2 hours of being placed. After that window, we begin processing your order, and changes or cancellations are no longer possible once it has entered the packaging stage.

Shipping FAQs

✦ Can I track my order?

Yes! Once your order is packed and ready, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update in the system.
✦ Where do you ship from?

All orders are shipped from our USA warehouses.
✦ Do you ship internationally?

Yes! We proudly offer international shipping to:

  • United States, United Kingdom, Canada, Australia, Germany

Note: Customs fees, taxes, and import duties may apply and are the responsibility of the customer.
✦ How long until my order ships?
  • Processing Time: Typically 2 days to 3 days (often sooner). This is the time required to make, print, and fulfill your order.

  • Delivery Time:

---> USA Standard (UPS & USPS): 2-5 days (Excluding Sundays)

---> Canada Standard (UPS): 5-10 Days (Excluding Sundays)

---> Europe/International Standard (UPS): 5-30 Days (Excluding Sundays) depending on location (Shipped from USA)

---> Fast Shipping (Coming Soon)

Note: These are estimated timeframes. Occasionally, delays may occur due to factors beyond our control.
✦ Who are your shipping partners?
  • For USA Domestic orders, we use UPS to the local depot, with USPS handling the final delivery.

  • For USA Priority orders, we plan to introduce FedEx soon (Coming Soon 🚀).

  • For Canada orders, we use UPS, offering a service equivalent to First Class International.

  • For Europe, UK, and International orders, we use UPS, with domestic carriers managing the final delivery within the destination country.
✦ What should I do if I entered my address incorrectly?

If you realize that your shipping address is incorrect, please email us immediately.

  • If your order has not yet shipped, we will try to update it.

  • If your order has already shipped, we cannot change the address. If the package is returned to us, you will be responsible for the re-shipping cost.

Important: Your package will be sent to the exact address you provide at checkout. Please double-check your shipping details before placing an order. We do not offer refunds or replacements for items shipped to an incorrect address.
✦ What if my package is marked ‘Delivered’ but I can’t find it?

If your package is marked as "Delivered" but you have not received it:

  • Check your mailbox, doorstep, and surrounding areas.

  • Confirm that the shipping address on your order is correct.

  • Wait 3 days, as packages are sometimes marked “Delivered” before they arrive.

If you still cannot locate your package, contact the shipping carrier:

  • USPS: 1-800-275-8777 (USA Orders Only)

  • UPS: 1-888-742-5877 (USA Orders Only)

Note: Clay Shell is not responsible for lost or stolen packages once they leave our facility.

Returns & Refunds FAQs

✦ Can I exchange an item?

No, we do not offer exchanges because all of our products are hand-customized and print-on-order.
✦ What if there is an issue with my order?

We take great care in processing orders, but mistakes can happen. If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order with:

  • A clear photo of the issue
  • Your order number

We will review your request and either:

  • Send a replacement at no extra cost OR
  • Issue a refund

Note: Color variations due to screen settings or lighting are not considered damage and are not eligible for refunds.
✦ Can I return an item if I change my mind?

No, we do not accept returns once an order has been delivered. All sales are final.
✦ How long does it take to receive my refund?
  • Once approved, refunds take up to 7 business days to process.

  • You will receive an email confirmation once the refund is completed.

  • After processing, it may take 5–10 business days for the refund to reflect on your bank statement.

Important: Shipping costs and Gift Wrap costs are non-refundable. If a refund is issued, only the product price will be refunded.
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