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Returns & Refunds Policy

Last Updated: 01/03/2025

At Clay Shell, we strive to provide high-quality, handcrafted products tailored to your order. However, we understand that sometimes issues may arise. Please read our Return & Refund Policy carefully before placing an order.

1. NO RETURNS & EXCHANGES

Due to the custom-made and personalized nature of our products, we do not accept returns or exchanges if you change your mind. Please review your order carefully before placing it.

Tip: Double-check your order details, including size, color, and shipping address, before confirming your purchase.

2. REFUND ELIGIBILITY

We only issue refunds or remakes in the following cases:

Defective or Damaged Items – If your item arrives damaged, defective, or incorrect, Contact Us within 7 days of delivery at love@clayshell.com with:

  • Your order number
  • Clear photos of the item showing the issue

Lost in Transit – If your package is lost in transit and does not show "Delivered" in tracking, we will investigate with the shipping carrier.

No Refunds or Replacements Will Be Issued If:

  • The incorrect shipping address was provided by the customer.
  • The item was lost or stolen after being marked as "Delivered."
  • There are minor color variations due to screen settings.
  • Delays occur due to factors beyond our control (e.g., customs, weather, courier disruptions).

What Happens Next?

  • After reviewing your claim, if eligible, we will either remake the item and ship it at no extra cost or issue a refund (Shipping costs are non-refundable).

3. REFUND PROCESSING & TIMING

Once your refund is approved:

  • Refunds are processed within 7 business days after approval.
  • You will receive a confirmation email once your refund is issued.
  • It may take 5-10 business days for the refund to reflect on your bank statement.

Important: Shipping costs are non-refundable. Your refund will cover the product cost only.

4. SHIPPING CARRIER CONTACT INFORMATION

If you believe your package is lost or delayed, you can contact the carrier directly:

USPS (USA Only): 1-800-275-8777
UPS (USA Only): 1-888-742-5877

5. EXCEPTIONS & SPECIAL CASES

If your situation does not fit into the categories above, please Contact Us at love@clayshell.com for a case-by-case review. While we adhere to our policy, we strive to provide the best customer service possible.

Final Note

By placing an order with Clay Shell, you agree to the terms outlined in this Return & Refund Policy. If you have any further questions, feel free to reach out!